Privacy Policy

Last updated: January 1, 2026

Richard, operated at richard-ca.com, takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. By using our website, you agree to the practices described here. If you don't agree, please don't use our services.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Players located in Ontario are also subject to the regulatory oversight of iGaming Ontario.

Who We Are

Richard is an online casino platform serving Canadian players. Our registered contact for privacy matters is available at [email protected]. If you have questions about how we handle your data, reach out to us directly.

What Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use the site.

Information you provide to us includes:

• Your full name, date of birth, and home address
• Email address and phone number
• Government-issued ID documents for identity verification
• Payment details, including credit card numbers or e-wallet information
• Any communications you send to our support team

Information we collect automatically includes:

• Your IP address and general location data
• Browser type and device information
• Pages you visit and how long you spend on them
• Your gaming activity and transaction history
• Cookie and tracking data (see our Cookie Policy for details)

Why We Collect Your Information

We need your personal information to run a legal, safe gambling platform. That's the honest answer. Specifically, we use it to:

• Verify your identity and confirm you're 19 years of age or older (18+ in some provinces)
• Process deposits and withdrawals
• Comply with anti-money laundering (AML) regulations and responsible gambling requirements
• Detect fraud and protect your account
• Send you account-related communications and, where you've opted in, promotional offers
• Improve our website and services based on how players actually use them

Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal data. In some cases, we process data because it's necessary to fulfil a contract with you, or because we have a legal obligation to do so. You can withdraw your consent at any time, though this may affect your ability to use certain features of the site.

How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in specific, limited circumstances:

• With payment processors and banking partners to handle your transactions
• With identity verification and fraud prevention services
• With iGaming Ontario and other regulatory bodies as required by law
• With our technology and software providers who help us run the platform
• If required by a court order, law enforcement request, or other legal process

Any third party we share data with is required to handle it securely and only for the purpose we've specified. We don't give them permission to use your data for their own marketing.

Data Retention

We keep your personal information for as long as your account is active and for a minimum of five years after account closure. This is required by Canadian anti-money laundering regulations. After that period, we securely delete or anonymise your data.

Your Rights

You have real rights over your personal information. You can:

• Request access to the personal data we hold about you
• Ask us to correct any inaccurate information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your data

To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.

Data Security

We use industry-standard encryption (SSL/TLS) to protect data in transit, and we store your information on secure servers with restricted access. No system is 100% foolproof, but we take every reasonable step to protect your data from unauthorised access, loss, or disclosure.

Children's Privacy

Richard is strictly for adults. We do not knowingly collect information from anyone under the legal gambling age in their province. If we discover we've collected data from a minor, we'll delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. If the changes are significant, we'll notify you by email or through a notice on the site.

Gambling should be fun. If it stops being fun, help is available. Visit the Responsible Gambling Council at responsiblegambling.org or call ConnexOntario at 1-866-531-2600.